Overview
Following the successful launch of their corporate catalog website, USA-based PPE manufacturer TIL Workwear partnered with us again to digitize their B2B sales operations and internal management processes.
The Challenge
Managing B2B orders manually was causing friction for both the company and its distributors:
- For Distributors: Placing orders, tracking shipments, and managing invoices required constant back-and-forth communication.
- For Staff: Managing customers, inventory, fulfilling orders, and handling disputes was time-consuming and prone to human error without a centralized system.
Our Solution
We designed and developed two deeply integrated platforms:
1. The Distributors Portal
A secure, self-service platform for TIL Workwear's B2B customers.
- Distributors can effortlessly browse available stock, place bulk orders, and access their complete invoice history.
- Real-time delivery tracking keeps customers informed, reducing support inquiries.
2. The Internal Admin Panel
A powerful command center for TIL Workwear staff to manage the entire ecosystem.
- Customer & Order Management: Staff can oversee registered distributors, process incoming orders, and manage order fulfillment effectively.
- Stock & Inventory: Real-time visibility into product levels.
- Dispute Resolution: A dedicated workflow for logging and resolving customer disputes efficiently.
Infrastructure & Support
To handle sensitive B2B transactions, we deployed the platforms on a highly secure cloud infrastructure. Our ongoing engagement includes dedicated hosting, continuous security monitoring, and automated daily backups to ensure operational continuity.
Impact
The dual-platform solution completely transformed TIL Workwear's operational efficiency. Distributors now enjoy a frictionless purchasing experience, while internal teams have the tools they need to scale operations, fulfill orders faster, and resolve issues promptly.